REMOTE Tier 1 Customer Support

TEKsystems; Greenville (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a remote Tier 1 Customer Support representative to assist families with technical issues. The role involves managing inbound calls, troubleshooting login problems, and providing customer support for various inquiries. Applicants should have technical help desk experience and strong hardware troubleshooting skills.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan with pre-tax and Roth options

Paid time off (PTO, vacation, sick leave)

Qualifications

• Must have previous technical help desk experience or recent technical certification.
• Strong knowledge of HP laptops and peripherals.
• Experience with password resets in Active Directory.

Responsibilities

• Handle inbound calls supporting families with login issues.
• Manage approximately 30-50 inbound calls daily.
• Assist families and students via inbound calls, LiveChat, and emails.

Skills

Hardware troubleshooting

Active Directory

Remote work experience

Job description

REMOTE TIER 1 CUSTOMER SUPPORT

Must have previous technical help desk experience or recent technical certification to be considered.

Schedule: Monday-Friday, 9am-6pm EST

Location: 100% remote - equipment provided

Start Date: July 7th

End Date: October 3rd

Description

1. Handle inbound calls supporting families with login issues and provide customer support to resolve various issues.
2. Manage approximately 30-50 inbound calls daily.
3. Respond to high volume inquiries about the company's products or services, including complaints, remote access, login problems, website issues, and platform navigation.
4. Assist families, students, and occasionally teachers via inbound calls, LiveChat, and emails troubleshooting platform and login issues.

Additional Skills & Qualifications

• Strong knowledge and experience with hardware troubleshooting, primarily HP laptops, including performance issues, microphone/camera settings, and peripherals (mouse, keyboard, monitors).
• Experience with Active Directory, including password resets.
• Remote work experience, with a quiet workspace and high-speed internet.

Pay and Benefits

The pay rate is $17.00 per hour.

Benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Voluntary life insurance and AD&D
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Workplace Type

This is a fully remote position.

Application Deadline

Applications close on June 2, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally. We focus on strategy, design, execution, and operations to deliver business value. As part of Allegis Group, we are committed to diversity and equal opportunity employment.