E-Commerce Manager

Pergolux; Chalgrove; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing e-commerce company in Chalgrove is seeking an experienced professional to drive conversion optimisation and lead customer experience initiatives. The ideal candidate has a strong background in ecommerce, CRO expertise, and SEO knowledge. This role offers a dynamic work environment with a hybrid model, ergonomic workstations, and opportunities for professional development.

Benefits

Dynamic international work environment

Hybrid work model

Ergonomic workstations

Employee events

Corporate Benefits portal access

Employee discounts

Supportive colleagues

Professional development focus

Free drinks and snacks

Employee referral program

Qualifications

• Proven track record managing high-growth ecommerce websites.
• Hands-on experience with A/B testing platforms and conversion optimisation.
• Understanding of technical SEO and content optimisation.
• Expert with Google Analytics and data interpretation.
• HTML/CSS knowledge and experience with testing tools.

Responsibilities

• Lead A/B testing program to improve conversion rates.
• Take responsibility for the digital customer experience.
• Develop comprehensive SEO strategy for organic traffic growth.
• Create and optimise email sequences for marketing automation.
• Implement tracking systems for funnel performance visibility.
• Ensure website performance can handle traffic growth.
• Develop conversion-focused content and optimise mobile experience.

Skills

Ecommerce Experience

CRO Expertise

SEO Knowledge

Analytics Proficiency

Technical Skills

Marketing Automation

Premium Brand Understanding

Tools

Google Analytics

Shopify

Klaviyo

Job description

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!

We make the dream possible. Be part of our dream team!

You Will

• Drive Conversion Optimisation: Lead systematic A/B testing program to improve our 2.5% conversion rate through data-driven UX improvements, product page optimisation, and checkout flow enhancement
• Own Customer Journey: Take full responsibility for the digital customer experience from first click to purchase completion, identifying and eliminating friction points
• Build SEO Foundation: Develop and execute comprehensive SEO strategy to reduce our reliance on paid advertising and establish organic traffic growth
• Marketing Automation: Create and optimise email sequences, abandoned cart recovery, and other growth/experience based campaigns
• Performance Analytics: Implement robust tracking and reporting systems to provide clear visibility into funnel performance and ROI by channel
• Website Optimisation: Ensure site performance can handle 3x traffic growth while maintaining fast load times and excellent user experience
• Content Strategy: Develop conversion-focused content including product descriptions, landing pages, and educational content that drives purchase decisions
• Mobile Excellence: Optimise mobile experience to capture the growing mobile customer segment in outdoor living

Metrics You'll Move

• Conversion Rate: Your primary metric. We expect someone in this role to be able to move this by as much as 20pp.
• Organic Traffic: Grow organic search traffic by 50%+ year-over-year
• Email Revenue: Establish email as 15%+ of total revenue through automation
• Page Speed: Maintain <3 second load times across all pages
• Customer Acquisition Cost: Reduce overall CAC through improved organic presence
• Average Order Value: Increase through better product bundling and upselling

What You'll Bring

• Multi-year Ecommerce Experience: Proven track record managing high-growth ecommerce websites, preferably in home improvement or outdoor living sectors
• CRO Expertise: Hands-on experience with A/B testing platforms, conversion optimisation methodologies, and user experience principles
• SEO Knowledge: Understanding of technical SEO, content optimisation, and organic growth strategies
• Analytics Proficiency: Expert with Google Analytics, conversion tracking, and data interpretation to drive decision-making
• Technical Skills: HTML/CSS knowledge, familiarity with Shopify (Platform, Flow, Scripts, and Apps), and experience with testing tools.
• Marketing Automation: Experience with email marketing platforms (Klaviyo peferred), customer segmentation, and automated campaign development
• Premium Brand Understanding: Appreciation for luxury/premium positioning and how to maintain brand standards while optimising for conversion

What we offer:

• A dynamic international work environment in a rapidly growing company with many growth opportunities
• Hybrid work model (80% on-site / 20% remote)
• Ergonomic workstations and modern Apple/Windows laptops
• Employee events at various locations (summer party, Christmas party, after-work gatherings)
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• Motivated and supportive colleagues who help each other
• Strong focus on professional development and skill-building
• Free drinks and snacks
• Employee referral program

We look forward to receiving your application and resume!

For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page!