Dynamics NAV/BC Support Consultant – Hybrid Role & Growth

Pearson Carter; Newcastle upon Tyne; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading consultancy firm in Newcastle upon Tyne is seeking a Support Consultant for Microsoft Dynamics NAV/BC. The role includes resolving support queries and maintaining service level agreements. Ideal candidates will have NAV/BC experience and strong communication skills. Benefits include 25 days of annual leave, a company bonus scheme, and a contributory pension scheme. The position allows for a hybrid work arrangement.

Benefits

25 days annual leave

Company bonus scheme

Life assurance

Contributory pension scheme

Discounted gym membership

Qualifications

• Good experience working on Microsoft Dynamics NAV/BC is essential.
• MB-800 certification would be a distinct advantage.
• Experience of Spindle, Dime Scheduler and Zetadocs.

Responsibilities

• Responding to and resolving NAV/BC support queries.
• Call management and prioritisation, ensuring SLAs are met.
• Promoting continuous improvement and best practice.

Skills

Microsoft Dynamics NAV/BC experience

Customer service focus

Excellent communication skills

Root cause analysis

Education

Accounting qualifications or background

MB-800 certification

Tools

Microsoft SQL Server

Remote access software

Jet Reports

Continia Document Capture

Job description

A leading consultancy firm in Newcastle upon Tyne is seeking a Support Consultant for Microsoft Dynamics NAV/BC. The role includes resolving support queries and maintaining service level agreements. Ideal candidates will have NAV/BC experience and strong communication skills. Benefits include 25 days of annual leave, a company bonus scheme, and a contributory pension scheme. The position allows for a hybrid work arrangement.