Dynamics CRM Architect

JR United Kingdom; Bristol; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking an experienced CRM Architect to lead the design and deployment of their customer relationship management system. This role requires strong technical design skills and a knowledge of MS Dynamics, ensuring successful company-wide adoption. Candidates should possess effective stakeholder handling abilities and a willingness to engage with a supportive team focused on enhancing the customer experience.

Qualifications

• Experienced CRM architect with skills in MS Dynamics, particularly F&O and CE.
• Caring approach to customer experience and teamwork.

Responsibilities

• Responsible for the design, implementation, deployment, and adoption of the CRM solution.
• Manage tasks and coordinate with a talented team of D365 developers.

Skills

Stakeholder handling

Technical design

MS Dynamics knowledge

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.

The business is receptive to this, recognizing the benefits already being realized.

The Architect

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it a challenging but highly rewarding position if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

A confident stakeholder handler.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM aims to improve customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.