Dynamics CRM Architect

JR United Kingdom; Bolton; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a Dynamics CRM Architect to lead the design and implementation of CRM solutions across the organization. This role involves technical hands-on work and strategic design, supported by a skilled team. Ideal candidates will have a background in MS Dynamics and stakeholder management, with a focus on enhancing customer experience.

Qualifications

• Experience as a CRM architect with strong knowledge of MS Dynamics, especially F&O and CE.
• Ability to confidently handle stakeholders.
• Relevant qualifications preferred but not essential.

Responsibilities

• Lead on all technical design and decision-making.
• Design, implement, and deploy CRM solutions.
• Manage tasks and support a team of D365 developers.

Skills

MS Dynamics knowledge

Stakeholder management

Job description

Dynamics CRM Architect

Location: UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect needs to understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit.

This role involves technical hands-on work and high-level design, making it a challenging yet rewarding position.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented team of developers.

Requirements

• Experience as a CRM architect with strong knowledge of MS Dynamics, especially F&O and CE
• Ability to confidently handle stakeholders
• Based in the UK and willing to travel occasionally (about once a quarter)
• Relevant qualifications and education are preferred but not essential

Company values and ethos

Care for the customer (the CRM aims to improve customer experience and care)

Supportive and inclusive environment caring for colleagues and the environment