Dynamics CRM Architect

JR United Kingdom; Chester; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK seeks a skilled CRM Architect to lead the design and implementation of their Dynamics CRM solution. This role focuses on achieving business-wide adoption and improving customer experiences. The Architect will work closely with a supportive team and handle stakeholder interactions to ensure project success.

Qualifications

• Experienced CRM architect with hands-on technical design expertise.
• Must be familiar with MS Dynamics, particularly F&O and CE.
• Willing to travel occasionally within the UK.

Responsibilities

• Design and implement solutions for successful CRM adoption.
• Manage tasks and collaborate with the D365 development team.
• Ensure stakeholder needs are met while applying CRM solutions effectively.

Skills

Experience with MS Dynamics

Stakeholder management

Education

Relevant qualifications in IT or Business

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve business-wide adoption.

The business is receptive, seeing the benefits already realized.

The Architect

Needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

• An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE
• Someone confident in handling stakeholders
• You need to be based in the UK and willing to travel occasionally (about once a quarter)
• Relevant qualifications and education are preferred but not essential

The values and ethos of the company

• Caring about the customer (the CRM aims to improve customer experience and care)
• Caring about colleagues; the environment is inclusive and supportive