Dynamics CRM Architect

JR United Kingdom; Preston; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading company in the UK is seeking a Dynamics CRM Architect to expand the use of their CRM across the organization. This key role requires both technical expertise in MS Dynamics and the ability to manage stakeholder relationships effectively. With a supportive team of developers and substantial resources available, this position offers both challenges and rewards as the architect designs and implements strategic CRM solutions.

Qualifications

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.
• Ability to confidently handle stakeholder relationships.
• UK-based with willingness to travel occasionally.

Responsibilities

• Lead technical design and decision-making for CRM solutions.
• Design and implement solutions for successful CRM adoption across the organization.
• Collaborate with a team of D365 developers and manage tasks effectively.

Skills

Stakeholder management

CRM architecture

Understanding of MS Dynamics

Education

Relevant qualifications

Job description

Dynamics CRM Architect

Location: UK based (occasional travel)

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect must understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it quite demanding but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and system support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a skilled, willing team of developers.

Requirements

• Experience as a CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE
• Ability to confidently handle stakeholder relationships
• Based in the UK and willing to travel occasionally (about once a quarter)
• Relevant qualifications and education (preferred but not essential)

Company values

• Focus on customer care, aiming to improve customer experience through CRM
• Supportive and inclusive environment that values colleagues and the environment