Dynamics CRM Architect

JR United Kingdom; Bournemouth; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading business is seeking an experienced CRM Architect to expand the adoption of their CRM system across the organization. This role demands a blend of technical design and hands-on implementation, supported by a skilled team of developers. The ideal candidate will have experience with MS Dynamics and strong stakeholder management skills, contributing to enhanced customer experiences and effective internal processes.

Qualifications

• Experience as a CRM Architect.
• Familiar with MS Dynamics F&O and CE.
• Ability to handle stakeholders confidently.

Responsibilities

• Design, implement, and deploy CRM solutions.
• Lead technical design and decision-making.
• Support overall solution adoption across the organization.

Skills

Technical design

Stakeholder management

Education

Relevant qualifications

Tools

MS Dynamics F&O

MS Dynamics CE

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization.

The business is receptive to this expansion, recognizing the benefits already achieved.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

Resources are ample; you will not manage the team but will be assigned tasks and have access to a skilled, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Caring about the customer (the CRM's purpose is to enhance customer experience and care).

Caring about colleagues; the environment is inclusive and supportive.