Dynamics CRM Architect

JR United Kingdom; Doncaster; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company seeks a skilled CRM Architect to enhance the adoption of their MS Dynamics CRM across the organization. The role will involve designing, implementing, and ensuring successful deployment while collaborating with a talented team. Suitable candidates should possess experience in MS Dynamics and be able to handle stakeholder management effectively.

Benefits

Inclusive and supportive work environment

Opportunities for personal and professional development

Qualifications

• Experience as a CRM Architect.
• Familiarity with MS Dynamics, especially F&O and CE.
• Ability to handle stakeholder interactions.

Responsibilities

• Design and implement CRM solutions.
• Maximize CRM benefits through effective adoption.
• Assign tasks and collaborate with a team of developers.

Skills

MS Dynamics F&O

MS Dynamics CE

Stakeholder Management

Education

Relevant qualifications in IT or related field

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, already seeing the benefits.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources; you will not manage the team but will assign tasks and collaborate with a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.