Dynamics CRM Architect

JR United Kingdom; Chelmsford; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking a CRM Architect responsible for the design and implementation of a company-wide CRM solution. The ideal candidate will have strong expertise in MS Dynamics and will collaborate with a dedicated team to drive adoption and optimize benefits. This challenging yet rewarding role emphasizes customer care and team support, requiring occasional travel for stakeholder engagement.

Qualifications

• Experienced CRM Architect with strong MS Dynamics knowledge.
• Ability to handle stakeholder interactions confidently.
• Willingness to travel occasionally for meetings.

Responsibilities

• Lead technical design and decision-making for CRM adoption.
• Ensure successful implementation and deployment of overall solutions.
• Manage tasks and support D365 developers and systems analysts.

Skills

Handling stakeholders

Technical design

MS Dynamics F&O

MS Dynamics CE

Education

Relevant qualifications preferred

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.

The role

The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are plenty of resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (approximately once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for your colleagues; the environment is inclusive and supportive.