Dynamics CRM Architect

JR United Kingdom; Colchester; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the UK is seeking a CRM Architect to lead the design and implementation of their CRM. This role demands an experienced professional familiar with MS Dynamics to enhance organization-wide adoption while ensuring stakeholder satisfaction. With an inclusive team environment, the position offers a unique opportunity to make a significant impact.

Qualifications

• Experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.
• Confident in handling stakeholder relationships.
• Relevant qualifications preferred but not essential.

Responsibilities

• Responsible for the design, implementation, deployment, and adoption of the overall CRM solution.
• Involves technical hands-on work and high-level design.
• Task management responsibilities supporting a team of D365 developers.

Skills

MS Dynamics

Stakeholder Management

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in pockets across the business and is performing well. The goal now is to achieve organization-wide adoption.

The business is eager to do so, recognizing the benefits already experienced.

The Architect

Needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

While you will not manage the team, you will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholder relationships.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care for the customer (the CRM aims to improve customer experience and care).

Care for colleagues; the environment is inclusive and supportive.