Dynamics CRM Architect

JR United Kingdom; York; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks an experienced CRM Architect to drive organization-wide adoption of their CRM system. This role combines hands-on technical design with strategic oversight, focused on enhancing customer experience and team collaboration. The ideal candidate will possess strong expertise in MS Dynamics and stakeholder management within a supportive environment.

Qualifications

• Experience as a CRM architect with MS Dynamics expertise.
• Ability to confidently handle stakeholders.
• Willingness to travel occasionally.

Responsibilities

• Design, implement, and deploy CRM solutions.
• Manage tasks within a team of developers.
• Ensure successful adoption of the CRM across the organization.

Skills

MS Dynamics

Stakeholder Management

Education

Relevant qualifications

Job description

Role Overview

Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The Role

The CRM is currently used in pockets of the business with great success. The goal now is to achieve organization-wide adoption.

The business is eager to do so, recognizing the benefits already realized.

The Architect

Must understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

You will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

Requirements

• Experienced CRM architect with strong knowledge of MS Dynamics, especially F&O and CE
• Ability to handle stakeholders confidently
• Based in the UK with willingness to travel occasionally (approximately once a quarter)
• Relevant qualifications and education (not essential)

Company Values

We care about the customer, aiming to improve their experience and care through the CRM.

We care about our colleagues; our environment is inclusive and supportive.