Dynamic Social Housing Repairs Scheduler

Gilmartins; Dunstable; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Programme

Free personal trainer sessions

Christmas hamper

Career development opportunities

Supportive working environment

Job summary

Gilmartins in Houghton Regis is seeking an experienced Repairs Booker to join our busy social housing maintenance team. You will manage a high-volume inbox, call tenants, and schedule maintenance for our engineers, thriving in a fast-paced, organised environment.

The role requires excellent customer service, strong administrative skills, and the ability to handle multiple tasks. Working hours are Monday to Friday with on‑duty evenings on a rota and occasional weekend coverage as needed.

Qualifications

• Experience in Repairs Booker/Scheduler/Customer Service roles.
• Experience in social housing, repairs or property maintenance is desirable.
• Excellent telephone manner and communication skills.

Responsibilities

• Manage a busy shared inbox and respond to customer enquiries.
• Make high volumes of outbound calls to tenants.
• Schedule and book maintenance repairs for engineers.

Skills

Repairs Booker

Scheduler

Customer service

Telephone manner

Administration

Job description

Gilmartins in Houghton Regis is seeking an experienced Repairs Booker to join our busy social housing maintenance team. You will manage a high-volume inbox, call tenants, and schedule maintenance for our engineers, thriving in a fast-paced, organised environment.

The role requires excellent customer service, strong administrative skills, and the ability to handle multiple tasks. Working hours are Monday to Friday with on‑duty evenings on a rota and occasional weekend coverage as needed.