Housing Repairs Planner & Scheduling Specialist

Confidential; England; On-site; GBP 28,000 - 36,000; Full time

Job summary

MMP Consultancy is seeking an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. You will coordinate repairs and maintenance with residents, contractors and the maintenance team, ensuring works are scheduled efficiently and to a high standard.

Key duties include managing operatives' diaries, booking appointments, prioritising urgent requests, and ensuring records are updated promptly.

Qualifications

• GCSEs including Maths and English required.
• Proficient in Microsoft Office (Excel/Word).
• Experience using repairs and scheduling systems such as Connect, Northgate and DRS.
• Strong administrative and data entry skills.
• Able to work effectively in a fast-paced environment and prioritise workloads.

Responsibilities

• Manage and maintain operatives' diaries and schedules.
• Plan and coordinate pre-inspections, post-inspections, reactive repairs, and emergency maintenance works.
• Prioritise emergency and urgent repair requests.
• Book appointments and allocate work to available operatives.
• Monitor jobs from initial booking through to completion.
• Ensure all information and records are updated accurately and promptly.
• Liaise with tenants, operatives, and contractors to arrange and progress repairs.
• Communicate concerns regarding work quality and ensure operatives have materials to complete jobs.
• Attend team meetings, supervision sessions, and training as required.

Skills

Diary management

Scheduling

Customer service

Data entry

Communication

Education

GCSEs including Maths & English

Tools

Connect

Northgate

DRS

Job description

MMP Consultancy is seeking an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. You will coordinate repairs and maintenance with residents, contractors and the maintenance team, ensuring works are scheduled efficiently and to a high standard.

Key duties include managing operatives' diaries, booking appointments, prioritising urgent requests, and ensuring records are updated promptly.