Dynamic Service Reception Manager - Automotive Dealership

Silcom Recruitment; Basingstoke; On-site; GBP 24,000 - 30,000; Full time

Job summary

Silcom Recruitment is recruiting a Service Reception Manager for a busy dealership in Basingstoke. Reporting to the Aftersales Manager, you will manage the Service Reception, ensuring processes run smoothly and targets are hit.

You will need at least 2 years' experience in a franchised dealership, strong customer care, and the ability to handle bookings for servicing and repairs. The role includes selling additional products and services and requires energy and a positive influence on the team.

Qualifications

• At least 2 years’ experience in a franchised dealership in a similar role.
• Experience in service reception management and bookings for servicing/repairs.
• Excellent customer care and communication abilities.

Responsibilities

• Manage day-to-day Service Reception operations and target achievement.
• Provide exceptional customer care and satisfaction.
• Oversee bookings for servicing and repairs.
• Sell additional products and services to customers.

Skills

Customer service

People management

Sales skills

Interpersonal skills

Job description

Silcom Recruitment is recruiting a Service Reception Manager for a busy dealership in Basingstoke. Reporting to the Aftersales Manager, you will manage the Service Reception, ensuring processes run smoothly and targets are hit.

You will need at least 2 years' experience in a franchised dealership, strong customer care, and the ability to handle bookings for servicing and repairs. The role includes selling additional products and services and requires energy and a positive influence on the team.