Automotive Service Advisor | Busy Garage, Training & Benefits

Silcom Recruitment; Reading; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Employee benefits and staff discounts

Job summary

Silcom Recruitment is partnering with a long-standing motor trade business in Reading to recruit a Service Advisor. You will be the face of the aftersales department, taking bookings, updating customers on progress, and liaising with the workshop to ensure smooth and informed journeys for each visit.

Ideal candidates will have prior experience in a Service Advisor role, strong customer service skills, and the ability to thrive in a busy dealership or independent garage environment.

Qualifications

• Experience in Service Advisor or similar aftersales role is essential.
• Strong communication and customer service skills are required.
• Confident working in a busy dealership or independent garage environment.
• Basic literacy and experience with DMS systems is advantageous.

Responsibilities

• Managing service and repair bookings efficiently.
• Providing clear updates and advice to customers on progress and required work.
• Liaising with workshop team to ensure accurate job completion and turnover.

Skills

Customer service

Communication

DMS systems

Team player

Job description

Silcom Recruitment is partnering with a long-standing motor trade business in Reading to recruit a Service Advisor. You will be the face of the aftersales department, taking bookings, updating customers on progress, and liaising with the workshop to ensure smooth and informed journeys for each visit.

Ideal candidates will have prior experience in a Service Advisor role, strong customer service skills, and the ability to thrive in a busy dealership or independent garage environment.