Service Reception Manager

Perfect Placement UK Ltd; City Of London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

OTE 45k

Mon-Fri 8-6

Overtime Saturdays

Leadership development

Supportive environment

Job summary

North London dealership is hiring a Service Reception Manager to lead the service and reception team, ensuring exceptional customer service and driving improvements in operational standards.

The role is ideal for a motivated professional looking to progress into an Aftersales Manager position within the automotive sector, with a clear path to leadership and a supportive environment.

Qualifications

• Experience as Senior Service Advisor or Team Leader in automotive aftersales.

Responsibilities

• Lead, motivate, and develop the service reception team to deliver outstanding customer experiences.
• Manage customer complaints and resolve concerns efficiently and professionally.
• Oversee daily operations of the service reception area, ensuring high standards of customer care.
• Coach Service Advisors and reception staff to improve team performance.
• Identify areas for process improvement and enhanced customer service.
• Support the Aftersales Manager in achieving departmental goals and operational targets.
• Drive customer satisfaction and contribute to dealership success through proactive management.

Skills

Leadership

Customer service

Communication

Organisational skills

Job description

We are seeking a highly motivated and experienced Service Reception Manager to join our client's reputable dealership in North London. This is an excellent Service Reception Manager opportunity for a dedicated professional looking to progress into a managerial role within the automotive sector. The Service Reception Manager will be responsible for leading the service and reception team, ensuring exceptional customer service, and supporting the continuous improvement of operational standards.

Benefits:

• Competitive basic salary of 35,000 with an achievable OTE of 45,000 as a Service Reception Manager


• Monday to Friday working hours from 8am to 6pm


• Paid overtime for one in four Saturday mornings


• Opportunity to develop leadership skills and progress into an Aftersales Manager role


• Supportive working environment within a well-established dealership


• Chance to work in a dynamic team committed to customer satisfaction and operational excellence

Duties:

• Lead, motivate, and develop the service reception team to deliver outstanding customer experiences


• Manage customer complaints and resolve concerns efficiently and professionally


• Oversee daily operations of the service reception area, ensuring high standards of customer care
  
• Coach Service Advisors and reception staff to improve team performance


• Identify areas for process improvement and enhanced customer service


• Support the Aftersales Manager in achieving departmental goals and operational targets


• Drive customer satisfaction and contribute to dealership success through proactive management

Requirements:

• Previous experience as a Senior Service Advisor, Service Team Leader, or similar role within automotive aftersales


• Passion for delivering excellent customer service and achieving high levels of satisfaction


• Confident handling challenging customer situations and complaints


• Strong leadership, communication, and organisational skills


• Proactive attitude with a desire to progress into an Aftersales Manager position


• Automotive sector knowledge and a customer-focused approach as a Service Reception Manager