Service Manager: Lead Service Team & Growth

Silcom Recruitment; Southampton; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Company benefits

24 days holiday

Job summary

Silcom Recruitment is supporting a well-established dealership group in their search for a Service Manager. This is a fantastic opportunity for an experienced Aftersales professional to join a flagship and busy site.

Responsibilities include supporting the Service Manager, delivering excellent front desk service, and leading the service team to achieve targets while maintaining high standards. The role also focuses on handling customer concerns and contributing to CSI scores and profitability.

Qualifications

• Deliver exceptional front desk customer service with a professional approach.
• Lead and motivate the service team to meet targets and maintain high standards.
• Handle customer concerns efficiently with focus on first-time resolution.

Responsibilities

• Support the Service Manager in day-to-day running of the service department.
• Deliver exceptional customer service at the front desk, ensuring a smooth service reception experience.
• Motivate and lead the service team to achieve targets and maintain high standards.
• Handle customer concerns efficiently, always aiming for first-time resolution.
• Contribute to departmental performance, profitability and CSI scores.

Skills

Customer service

Team leadership

Communication

Job description

Silcom Recruitment is supporting a well-established dealership group in their search for a Service Manager. This is a fantastic opportunity for an experienced Aftersales professional to join a flagship and busy site.

Responsibilities include supporting the Service Manager, delivering excellent front desk service, and leading the service team to achieve targets while maintaining high standards. The role also focuses on handling customer concerns and contributing to CSI scores and profitability.