Dynamic Service Coordinator | Scheduling Engineers & Quotes

Perfect Management Limited; Watford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

23 days holiday

Pension

Job summary

A well-established organisation in North Watford is seeking a proactive Administrator, Service Co-ordinator to join their small team. Responsibilities include managing customer service requests, booking maintenance visits, and handling diaries for engineers. The ideal candidate should have experience in similar roles, be highly organised, and possess excellent customer service skills. This position offers standard working hours of 8 am to 5 pm, Monday to Friday, along with 23 days of holiday and a pension plan.

Qualifications

• Experience in a Service Administrator, Service Co-ordinator or Administrator role.
• Understanding the need to provide excellent customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Taking inbound calls from customers requesting an Engineer.
• Booking service/maintenance visits for engineers.
• Managing diaries for the engineers.
• Ordering spare parts.
• Booking new installations.

Skills

Customer service excellence

Organizational skills

Ability to work in a fast-paced environment

Tools

Clik

Word

Excel

Job description

A well-established organisation in North Watford is seeking a proactive Administrator, Service Co-ordinator to join their small team. Responsibilities include managing customer service requests, booking maintenance visits, and handling diaries for engineers. The ideal candidate should have experience in similar roles, be highly organised, and possess excellent customer service skills. This position offers standard working hours of 8 am to 5 pm, Monday to Friday, along with 23 days of holiday and a pension plan.