Service Coordinator

Axon Moore; Heywood; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Friendly team

ASAP start

Job summary

Axon Moore is seeking a Service Coordinator in Middleton (M24) offering hybrid working with a £30,000-£32,000 salary. You will coordinate service engineers, handle customer queries and ensure efficient job organisation.

Two openings exist: a permanent role and a 6-month fixed-term contract, with a focus on proactivity and strong teamwork. The role involves scheduling, quotations, orders and invoices, plus liaising with customers, suppliers and internal teams while maintaining accurate records in

Qualifications

• Experience in service coordination, scheduling or administration.
• Strong organisational skills and ability to prioritise tasks.
• Excellent communication and customer service abilities.
• Proactive, team player with a flexible approach.

Responsibilities

• Coordinate and schedule for service engineers.
• Manage customer enquiries and ensure prompt, professional replies.
• Raise quotations, sales orders, service contracts and invoices.
• Coordinate equipment, parts and deliveries for engineers.
• Liaise with customers, suppliers, subcontractors and internal teams.
• Maintain records and update the service management system.
• Support the wider team with day-to-day admin and workload management.

Skills

Service coordination

Scheduling

Administration

Organisation

Communication

Customer service

Tools

Microsoft Office

Job description

Service Coordinator

Middleton, M24 | £30,000-£32,000 | Hybrid Working

I'm currently recruiting for a Service Coordinator to join a friendly, close-knit business based in Middleton. The business prides itself on its people-focused culture and is looking for someone who can help keep its service team running smoothly.

There are two opportunities available: one permanent position and one 6-month fixed-term contract.

The Role

You'll play an important role in coordinating service engineers, managing customer enquiries and ensuring jobs are organised efficiently.

Your responsibilities will include:

• Coordinating and scheduling for service engineers.
• Managing customer enquiries and ensuring queries are dealt with promptly and professionally.
• Raising quotations, sales orders, service contracts and invoices.
• Coordinating equipment, parts and deliveries to ensure engineers have everything they need.
• Liaising with customers, suppliers, subcontractors and internal teams.
• Maintaining accurate records and updating the service management system.
• Supporting the wider team with day-to-day administration and helping manage workloads.

About You

We're looking for someone who is organised, proactive and confident managing a busy workload. You'll enjoy working with people, communicating with customers and keeping things running smoothly behind the scenes.

Ideally, you'll have:

• Experience in service coordination, scheduling, administration or a similar role.
• Strong organisational skills and the ability to prioritise competing tasks.
• Good Microsoft Office skills.
• Excellent communication and customer service skills.
• A positive, flexible approach and the ability to work well as part of a team.
• Experience within an engineering or technical environment would be beneficial, but isn't essential.

What's on Offer?

• Salary of £30,000-£32,000.
• Hybrid working, typically 2-3 days in the office, with flexibility.
• A welcoming, supportive and people-focused working environment.
• The opportunity to make a genuine difference within a busy service team.
• Both positions are available for an ASAP start. The permanent role offers a long-term opportunity, while the 6-month FTC will provide additional support to help the team manage its current workload.