Customer Service Admin & Operations Coordinator - Hybrid

Hewett Recruitment; Redditch; Hybrid; GBP 19,000 - 20,000; Full time

Job summary

Hewett Recruitment is seeking a highly organised Customer Account Administrator in Redditch for a temporary, ongoing role. You will support the Senior Customer Service Manager, manage stock and purchasing, and coordinate Health & Safety tasks while maintaining records and handling email inquiries.

The position offers hybrid working (3 days in the office, 2 remote) with standard office hours Monday to Friday, 8:00am - 4:30pm, in Redditch, UK.

Qualifications

• Previous experience in an administrative or office support environment.
• Excellent organisational skills and strong attention to detail.
• Excellent written and verbal communication skills.
• The ability to work independently and confidently use your own initiative.
• Strong time-management and prioritisation skills.
• Good working knowledge of Microsoft Office and standard office systems.
• A professional, positive, and proactive approach to work.

Responsibilities

• Provide comprehensive administrative support to the Senior Customer Service Manager.
• Manage office stock levels and coordinate purchasing and replenishment.
• Support Health & Safety administration, including organising fire safety drills and monitoring first aid certification renewals.
• Raise purchase requisitions and process orders accurately and efficiently.
• Maintain accurate records and carry out data cleansing and quality checks.
• Monitor and manage email correspondence, ensuring queries and requests are dealt with promptly.
• Support the smooth running of daily office operations.
• Work independently and use initiative to prioritise tasks and meet deadlines.

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Independent worker

Time management

Tools

Microsoft Office Suite

Job description

Hewett Recruitment is seeking a highly organised Customer Account Administrator in Redditch for a temporary, ongoing role. You will support the Senior Customer Service Manager, manage stock and purchasing, and coordinate Health & Safety tasks while maintaining records and handling email inquiries.

The position offers hybrid working (3 days in the office, 2 remote) with standard office hours Monday to Friday, 8:00am - 4:30pm, in Redditch, UK.