Dynamic Service Controller | Engineering Support

Jago Consultants; Aldershot, Farnham; On-site; GBP 25,000 - 31,000; Full time

Job summary

Jago Consultants is seeking a Service Advisor/Controller in the Aldershot/Farnham area (Hampshire/Surrey). The role focuses on organising resources to resolve service incidents and maintain clear external and internal communication. Salary is circa £28k based on 42.5 hours per week.

As a Service Controller/Advisor you will ensure timely responses, schedule engineers, and keep customers informed of timescales while maintaining professional service standards.

Qualifications

• Strong interpersonal and communication skills.
• Ability to prioritise tasks and manage multiple calls.
• Customer-focused approach with a professional manner.

Responsibilities

• Receive, record and relay information for all call-outs.
• Monitor and arrange Engineer availability.
• Keep customers informed of timescales and ensure engineers attend promptly.
• Act as the point of contact for service enquiries.
• Contribute to administration processes.
• Handle telephone calls politely and professionally, resolving conflicts when needed.

Skills

Team player

Time management

Customer care

Willingness to help

Proactive attitude

Job description

Jago Consultants is seeking a Service Advisor/Controller in the Aldershot/Farnham area (Hampshire/Surrey). The role focuses on organising resources to resolve service incidents and maintain clear external and internal communication. Salary is circa £28k based on 42.5 hours per week.

As a Service Controller/Advisor you will ensure timely responses, schedule engineers, and keep customers informed of timescales while maintaining professional service standards.