Service Controller

Jago Consultants; East Staffordshire; On-site; GBP 23,000 - 28,000; Full time

Job summary

Jago Consultants is seeking a Service Administrator/Coordinator for a role near Uttoxeter in the East Staffordshire area. The position involves coordinating engineers for planned maintenance, remedial work, and callouts, with emphasis on quick resource allocation and clear communication with customers.

Key tasks include managing breakdowns by engineer, obtaining order numbers for quotes, providing regular updates to customers, producing paperwork and analysis reports, and resolving invoice

Qualifications

• Collaborate across teams to support engineers and customers.
• Ability to prioritise workload under pressure to meet deadlines.
• Proven focus on delivering high levels of customer service.

Responsibilities

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
• Chase the customer for order numbers for quoted works.
• Keep constant communication with the customer to give them updates on all breakdowns / jobs.
• Issue Paperwork / Analysis Reports
• Resolve all customer invoice queries.

Skills

Effective team player

Time management

Customer care

Customer liaison

Proactive attitude

Job description

Service Administrator / Coordinator required by client who is an Engineering company near Uttoxeter.

Salary: circa 25k based on 39 hours per week

Essentially the main part of the Service Controllers role is to manage the engineers on a day to day basis. You will be required to organise engineers to complete routine planned maintenance, remedial work and emergency breakdowns/ callouts. You will be expected to promptly organise appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Your key responsibilities will include:

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
• Chase the customer for order numbers for quoted works.
• Keep constant communication with the customer to give them updates on all breakdowns / jobs.
• Issue Paperwork / Analysis Reports
• Resolve all customer invoice queries.

Key skills we are looking for:

• Effective team player
• Excellent time management skills; able to prioritise time and work well under pressure
• The ability to provide high levels of customer care
• Willingness to help both internal and external customers
• Proactive, flexible and positive can-do attitude