Service Controller

Jago Consultants; Aldershot, Farnham; On-site; GBP 25,000 - 31,000; Full time

Job summary

Jago Consultants is seeking a Service Advisor/Controller in the Aldershot/Farnham area (Hampshire/Surrey). The role focuses on organising resources to resolve service incidents and maintain clear external and internal communication. Salary is circa £28k based on 42.5 hours per week.

As a Service Controller/Advisor you will ensure timely responses, schedule engineers, and keep customers informed of timescales while maintaining professional service standards.

Qualifications

• Strong interpersonal and communication skills.
• Ability to prioritise tasks and manage multiple calls.
• Customer-focused approach with a professional manner.

Responsibilities

• Receive, record and relay information for all call-outs.
• Monitor and arrange Engineer availability.
• Keep customers informed of timescales and ensure engineers attend promptly.
• Act as the point of contact for service enquiries.
• Contribute to administration processes.
• Handle telephone calls politely and professionally, resolving conflicts when needed.

Skills

Team player

Time management

Customer care

Willingness to help

Proactive attitude

Job description

Service Advisor / Controller required in the Aldershot / Farnham area of Hampshire / Surrey.

We are working with an Engineering company in the Aldershot / Farnham area who are looking to recruit a Service Advisor / Controller to join their busy team.

Salary is circa 28k based on 42.5 hours per week

Location is Aldershot / Farnham, Hampshire / Surrey

Job Role:

As a Service Controllers / Advisor you will be an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Your key responsibilities will include:

• To receive, record and relay relevant information for all call-outs
• To monitor and arrange Engineer availability
• To keep customers informed of timescales and ensure Engineers attend as soon as possible
• Being the point of contact for any service enquiries
• Contributing effectively to administration processes
• Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic

Key skills we are looking for:

• Effective team player
• Excellent time management skills; able to prioritise time and work well under pressure
• The ability to provide high levels of customer care
• Willingness to help both internal and external customers
• Proactive, flexible and positive can-do attitude