Service Desk Controller

HR GO Group; Witham; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Free onsite car parking

Permanent

Job summary

HRGO is recruiting a Service Desk Controller in Witham, Essex. You will provide tailored product and technical support, respond to customer enquiries by phone and email, and coordinate with purchasing and engineers through the ERP system.

The role requires a proactive, organised, and customer-focused approach in a fast-paced environment. Benefits include free onsite parking; permanent contract; working hours 08:30 to 17:00, Monday to Friday.

Qualifications

• Excellent verbal and written communication across all levels.
• Strong geographical knowledge of the UK for effective resource planning.
• Analytical problem-solving with a systematic approach.
• Ability to generate and interpret customer and internal reports.
• Strong team player able to work independently.
• Effective time management and task prioritisation.
• Proactive approach to service delivery and continuous improvement.
• Adaptability to changing environments.

Responsibilities

• Provide tailored product and technical support.
• Respond to customer enquiries via phone and email.
• Identify product needs and coordinate with suppliers or purchasing.
• Resolve customer issues or escalate to the Branch Manager.
• Assign jobs to engineers using the ERP system.
• Issue job cards and request order numbers before invoicing.
• Support sales with stock checks, quotes, and order processing.
• Liaise internally to ensure accurate product allocation and reduce delays.
• Order products and coordinate with purchasing.
• Optimise engineer schedules and minimise service delays.
• Investigate service disputes and implement corrective actions.
• Manage Work in Progress in line with company policy.

Skills

Verbal communication

Written communication

UK geography knowledge

Analytical thinking

Reporting ability

Team player

Time management

Proactive

Adaptability

Job description

Service Desk Controller

Job Reference: FJ-wdwr2

Call Centre and Customer Service Witham, Essex £32000 per annum

Benefits:

• Free onsite car parking
• Permanent

Permanent position

Salary: £32,000 PA

Location: Witham, Essex

Working Hours: Monday to Friday, 08:30 - 17:00 (40 hours per week)

Global Power Storage company that distributes rechargeable energy storage units is looking to recruit a Service Desk Controller.

The Service Desk Controller will play a pivotal role in supporting their field service operations. Reporting to the Office Team Leader, you will ensure that customer service standards and operational procedures are upheld, delivering seamless and professional experience to our clients. This role requires a proactive, organised, and customer-focused individual who thrives in a fast-paced environment.

Key Responsibilities

• Provide tailored product and technical support.
• Respond to customer enquiries via phone and email.
• Identify product needs and coordinate with suppliers or purchasing.
• Resolve customer issues or escalate to the Branch Manager.
• Assign jobs to engineers using the ERP system.
• Issue job cards and request order numbers before invoicing.
• Support sales with stock checks, quotes, and order processing.
• Liaise internally to ensure accurate product allocation and reduce delays.
• Order products and coordinate with purchasing.
• Optimise engineer schedules and minimise service delays.
• Investigate service disputes and implement corrective actions.
• Manage Work in Progress in line with company policy.

Qualifications & Experience

• Excellent verbal and written communication skills across all levels.
• Strong geographical knowledge of the UK for effective resource planning.
• Analytical problem-solving skills with a systematic approach.
• Ability to generate and interpret customer and internal reports.
• Strong team player with the ability to work independently.
• Effective time management and task prioritisation.
• Proactive approach to service delivery and continuous improvement.
• Adaptability to changing environments and situations.

Applicants must have the right to work in the UK.

HRGO is committed to equal opportunities for all.

Contact us:

• Email: [e-mail]
• Call: 01233 722 401