Dynamic Service Advisor – BMW Aftersales (Colne)

Lloyd Motor Group; Colne; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

33 days annual leave

Cycle to work scheme

Free flu jabs

Internal and manufacturer training

Job summary

Lloyd BMW Colne, part of the Lloyd Motor Group, is seeking a Service Advisor to join their Aftersales team in Colne. You will handle customer interactions, advise on technical queries, book vehicles in for work, and ensure accurate invoicing and progress updates.

The ideal candidate will have superb customer service, IT literacy (Kerridge knowledge is a plus), and a full UK driving licence, in a fast-paced dealership environment.

Qualifications

• Must have strong customer service and professional communication.
• Ability to explain repairs and advise on technical queries.
• Experience booking vehicles and updating customers on progress.
• IT literacy with dealership software proficiency preferred.
• Must hold a full UK driving licence.

Responsibilities

• Dealing with customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Skills

Customer service orientation

Interpersonal skills

Organisational skills

Proactive approach

Full UK driving licence

Tools

Kerridge

Job description

Lloyd BMW Colne, part of the Lloyd Motor Group, is seeking a Service Advisor to join their Aftersales team in Colne. You will handle customer interactions, advise on technical queries, book vehicles in for work, and ensure accurate invoicing and progress updates.

The ideal candidate will have superb customer service, IT literacy (Kerridge knowledge is a plus), and a full UK driving licence, in a fast-paced dealership environment.