Service Administrator

hireful; Long Lee; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Birthday off

Pension

Life insurance

Healthcare cash plan

Career development

Manufacturer training

Staff discounts

Free parking

Job summary

hireful in Keighley, West Yorkshire, is seeking a Service Administrator to support the Service Manager, engineers and depot team. This varied post combines customer service, finance, warranty administration and general depot support.

Based in Keighley, this role is commutable from nearby towns. Working Monday to Friday with a competitive salary and benefits package including 24 days' holiday plus bank holidays, birthday off, pension, life insurance and more.

Qualifications

• Previous administration experience in a busy service-led environment.
• Excellent attention to detail and the ability to manage competing priorities.
• Confidence communicating with customers and colleagues at all levels.
• Experience handling payments and general financial administration.
• Good IT skills with MS Office proficiency.

Responsibilities

• Provide day-to-day administrative support to the Service Manager, engineers and wider depot team.
• Handle customer enquiries by phone, email and in person, ensuring a professional and helpful service.
• Manage service paperwork, work orders, engineer time records, invoices and warranty claims.
• Support financial administration including payments, banking, petty cash and reconciliations.
• Coordinate vehicle servicing, depot administration, groundcare repairs and customer collections/deliveries.

Skills

Customer service

Administrative skills

Attention to detail

IT skills

Finance basics

Tools

Microsoft Office

Invoice software

Job description

Keeping the wheels turning behind the scenes, this Service Administrator role is key to a busy, customer-focused service department, ensuring day-to-day operations run smoothly while supporting the Service Manager, engineers and wider depot team.

This is a varied opportunity where no two days are quite the same, combining customer service, finance, warranty administration and general depot support. If you're organised, proactive and enjoy being the person who keeps everything moving, this could be the role for you.

Based in Keighley, West Yorkshire, this position is commutable from Skipton, Shipley, Ilkley, Bingley, Silsden and the surrounding areas.

Working Monday to Friday, the role offers a competitive salary reflecting the experience you can bring, along with a great range of benefits including 24 days' holiday plus bank holidays, your birthday off, pension, life insurance, healthcare cash plan, career development, manufacturer training, staff discounts and free parking.

Key responsibilities:

• Provide day-to-day administrative support to the Service Manager, engineers and wider depot team.
• Handle customer enquiries by phone, email and in person, ensuring a professional and helpful service.
• Manage service paperwork, work orders, engineer time records, invoices and warranty claims.
• Support financial administration including payments, banking, petty cash and reconciliations.
• Coordinate vehicle servicing, depot administration, groundcare repairs and customer collections/deliveries.

We're looking for a Service Administrator who has:

• Previous administration experience, ideally within a busy service-led environment.
• Excellent attention to detail and the ability to manage competing priorities.
• Confidence communicating with customers and colleagues at all levels.
• Experience handling payments and general financial administration.
• Good IT skills.

Agricultural, engineering, vehicle or machinery experience would be advantageous but isn't essential.

If you're looking for a varied position within a growing, well established business where your customer service and administration skills genuinely make a difference to a busy team,