Service Advisor

Jago Consultants; Aylesford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jago Consultants in the Ashford area of Kent is seeking a Service Advisor to join a friendly motor garage team. You will greet customers and clearly explain required service and repair work.

You will advise on estimated costs, upsell where appropriate, prepare job cards and invoices, and update customer and vehicle records while delivering high levels of courtesy and CSI.

Full driving licence required and a practical understanding of workshop processes is preferred.

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Explain service and repair work to customers in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Prepare job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Customer rapport

Upselling

Communication

Job description

Service Advisor needed in the Ashford area of Kent

We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Ashford area of Kent.

Job Role – Motor Vehicle Service Advisor

Salary – Negotiable depending on experience

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.