Car Service Advisor — Drive CSI & Upsell Opportunities

Jago Consultants; Aylesford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Jago Consultants in Ashford, Kent, are working with a car dealership actively seeking a Customer Service Advisor to join their friendly team. The role requires strong telephone skills and a passion for delivering outstanding service to customers.

No automotive experience is necessary, but enthusiasm for the motor trade, a full driving licence, and proven customer service ability are essential. Salary £25,000 plus bonus (OTE around £31,500) with opportunities to upsell and build customer

Qualifications

• Excellent telephone manner.
• Previous experience within Customer Service is essential.
• Full driving licence.
• Enthusiastic and passionate about the motor trade.
• Personable and professional.

Responsibilities

• Making outbound calls to customers and advise of work needed on vehicle
• Managing vehicle call up work
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Skills

Telephone skills

Customer service

Driving licence

Job description

Jago Consultants in Ashford, Kent, are working with a car dealership actively seeking a Customer Service Advisor to join their friendly team. The role requires strong telephone skills and a passion for delivering outstanding service to customers.

No automotive experience is necessary, but enthusiasm for the motor trade, a full driving licence, and proven customer service ability are essential. Salary £25,000 plus bonus (OTE around £31,500) with opportunities to upsell and build customer