Customer Account Manager – Loans & Client Success

Everyday Loans Group; Dudley; Hybrid; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent pension contribution

25 days holiday + BHs

Cycle to Work

Retail discounts

Tech scheme

Charity volunteering days

Job summary

Evlo is seeking a Customer Account Manager in Dudley to provide loans to customers, assess requirements and affordability, and guide them through the full lifecycle of their loan. The role emphasizes clear communication, excellent rapport, and attention to detail, with full training and development offered.

You will work face-to-face and over the phone, supporting customers and collaborating with teams to ensure strong service and positive outcomes.

Qualifications

• Clear customer-facing communication and rapport building.
• Ability to handle enquiries, verify affordability, and process loan agreements.

Responsibilities

• Speak with customers to determine requirements and affordability.
• Process loan agreements and support customers through the loan lifecycle.
• Deliver excellent service and achieve positive outcomes for customers.

Skills

Customer focus

Communication

Self-development

Team work

Targets

Job description

Evlo is seeking a Customer Account Manager in Dudley to provide loans to customers, assess requirements and affordability, and guide them through the full lifecycle of their loan. The role emphasizes clear communication, excellent rapport, and attention to detail, with full training and development offered.

You will work face-to-face and over the phone, supporting customers and collaborating with teams to ensure strong service and positive outcomes.