Dynamic Conference & Events Planner

The Celtic Collection; Caerleon; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Food & beverage discounts

Hotel stays discounts

Staff wellbeing programs

Pension scheme

Job summary

The Celtic Collection is seeking an Event Planner at Celtic Manor Resort in Newport. You will manage conferences and events from handover to completion, building strong client relationships and guiding them through every planning stage.

You will produce accurate Event Orders and coordinate with all departments to ensure flawless delivery. Ideal candidates will have previous event planning or conference operations experience, excellent IT skills with booking/CRM systems, and a strong focus on

Qualifications

• Previous experience in event planning, event sales or conference and banqueting operations.
• Excellent communication and relationship-building skills.
• Strong organisational skills and exceptional attention to detail.
• Experience managing multiple projects and deadlines simultaneously.
• Excellent IT skills and confidence using booking, CRM or event management systems.
• A passion for customer service and creating memorable experiences.
• Commercial awareness and confidence identifying upselling opportunities.
• A qualification in Hospitality, Events Management or a related discipline would be advantageous.

Responsibilities

• Manage your own portfolio of conferences and events from handover through to completion.
• Build strong relationships with clients, providing expert advice and guidance throughout the planning process.
• Produce accurate Event Orders and ensure all departments are fully informed of client requirements.
• Coordinate pre-event meetings, site visits, menu tastings and client showrounds.
• Liaise closely with operational departments to ensure seamless event delivery.
• Meet and greet clients during their event and act as their key point of contact on-site.
• Manage event amendments, ensuring all relevant teams receive updated information promptly.
• Monitor event revenue, deposits and contractual commitments, maintaining accurate records within Delphi.
• Maximise revenue opportunities through the promotion and upselling of Resort facilities and services.
• Gather client feedback, complete post-event reviews and support future business opportunities.

Skills

Event planning

Client relationship management

Sales

Multitasking

CRM systems

IT skills

Education

Hospitality or events qualification

Tools

CRM software

Event management systems

Delphi

Job description

The Celtic Collection is seeking an Event Planner at Celtic Manor Resort in Newport. You will manage conferences and events from handover to completion, building strong client relationships and guiding them through every planning stage.

You will produce accurate Event Orders and coordinate with all departments to ensure flawless delivery. Ideal candidates will have previous event planning or conference operations experience, excellent IT skills with booking/CRM systems, and a strong focus on