Event Planner

The Celtic Collection; Caerleon; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Food & beverage discounts

Hotel stays discounts

Staff wellbeing programs

Pension scheme

Job summary

The Celtic Collection is seeking an Event Planner at Celtic Manor Resort in Newport. You will manage conferences and events from handover to completion, building strong client relationships and guiding them through every planning stage.

You will produce accurate Event Orders and coordinate with all departments to ensure flawless delivery. Ideal candidates will have previous event planning or conference operations experience, excellent IT skills with booking/CRM systems, and a strong focus on

Qualifications

• Previous experience in event planning, event sales or conference and banqueting operations.
• Excellent communication and relationship-building skills.
• Strong organisational skills and exceptional attention to detail.
• Experience managing multiple projects and deadlines simultaneously.
• Excellent IT skills and confidence using booking, CRM or event management systems.
• A passion for customer service and creating memorable experiences.
• Commercial awareness and confidence identifying upselling opportunities.
• A qualification in Hospitality, Events Management or a related discipline would be advantageous.

Responsibilities

• Manage your own portfolio of conferences and events from handover through to completion.
• Build strong relationships with clients, providing expert advice and guidance throughout the planning process.
• Produce accurate Event Orders and ensure all departments are fully informed of client requirements.
• Coordinate pre-event meetings, site visits, menu tastings and client showrounds.
• Liaise closely with operational departments to ensure seamless event delivery.
• Meet and greet clients during their event and act as their key point of contact on-site.
• Manage event amendments, ensuring all relevant teams receive updated information promptly.
• Monitor event revenue, deposits and contractual commitments, maintaining accurate records within Delphi.
• Maximise revenue opportunities through the promotion and upselling of Resort facilities and services.
• Gather client feedback, complete post-event reviews and support future business opportunities.

Skills

Event planning

Client relationship management

Sales

Multitasking

CRM systems

IT skills

Education

Hospitality or events qualification

Tools

CRM software

Event management systems

Delphi

Job description

Job Title - Event Planner

Department – Conference &Events

Contract Type – Full Time, Permanent

Rate of Pay – £13.76 per hour

Hours – 40 Hours per Week

Location – Celtic Manor Resort, Newport

ID – REQ6786

Overview

Join the"Greatest Story in Hospitality" by becoming one of our Conference& Events Hospitality Heroes as an Event Planner at theworld-renowned Celtic Manor Resort.

This is an excitingopportunity to play a key role in delivering exceptional conferences,exhibitions, gala dinners, corporate events and high-profile occasions at oneof the UK's leading resort destinations.

Acting as the primary point of contactfor your clients, you'll guide them through every stage of their event journey,ensuring every detail is flawlessly planned and expertly delivered.

If you thrive in a fast-paced environment, enjoy building strong client relationships and loveseeing events come to life, we'd love to hear from you.

Our Ideal Hero WillHave

• Previousexperience in event planning, event sales or conference and banquetingoperations
• Excellentcommunication and relationship-building skills
• Strongorganisational skills and exceptional attention to detail
• Experiencemanaging multiple projects and deadlines simultaneously
• ExcellentIT skills and confidence using booking, CRM or event management systems
• Apassion for customer service and creating memorable experiences
• Commercialawareness and confidence identifying upselling opportunities
• Aqualification in Hospitality, Events Management or a related disciplinewould be advantageous

Implementing Our'Yes, We Can' Philosophy, You Will

• Manageyour own portfolio of conferences and events from handover through tocompletion
• Buildstrong relationships with clients, providing expert advice and guidancethroughout the planning process
• Produceaccurate Event Orders and ensure all departments are fully informed ofclient requirements
• Coordinatepre-event meetings, site visits, menu tastings and client showrounds
• Liaiseclosely with operational departments to ensure seamless event delivery
• Meetand greet clients during their event and act as their key point of contacton-site
• Manageevent amendments, ensuring all relevant teams receive updated informationpromptly
• Monitorevent revenue, deposits and contractual commitments, maintaining accuraterecords within Delphi
• Maximise revenue opportunities through the promotion and upselling of Resortfacilities and services
• Gatherclient feedback, complete post-event reviews and support future businessopportunities

Be Recognised AndRewarded

• Accessto career development training from day one
• Discountson food & beverage and hotel stays
• Discountedleisure membership
• FreeGP virtual appointment service
• 24/7wellbeing helpline
• NESTpension scheme
• SocialClub
• Staffappreciation events
• Monthlyand end-of-year awards

Grow With Us

• I am equipped, trained, and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it everyday

In accordance with UKimmigration legislation, all applicants must have the legal right to live andwork in the United Kingdom. Successful candidates will be required to provideoriginal documentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.

The Celtic Collectionis committed to being an equal opportunities employer. We welcome applicationsfrom all individuals regardless of age, disability, gender identity, maritalstatus, race, religion or belief, sex, or sexual orientation. We strive to ensurea fair and inclusive recruitment process for all candidates.