Event Planner

The Celtic Collection; Newport; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounts on food & beverage and hotel

Free GP virtual appointment service

Social Club

Staff appreciation events

Monthly and end-of-year awards

Job summary

The Celtic Manor Resort is seeking an experienced Event Planner to play a pivotal role in delivering exceptional conferences, exhibitions, galas and high‑profile occasions in the UK’s leading resort destination. You will be the primary client contact, guiding them through every stage to flawless planning and execution.

If you thrive in a fast-paced environment, enjoy building strong relationships and love seeing events come to life, we’d love to hear from you.

Qualifications

• Experience in event planning, event sales or conference and banqueting operations.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Experience managing multiple projects and deadlines simultaneously.
• Excellent IT skills and confidence using booking, CRM or event management systems.
• A passion for customer service and creating memorable experiences.
• Commercial awareness and confidence identifying upselling opportunities.

Responsibilities

• Manage your own portfolio of conferences and events from handover through to completion.
• Build strong relationships with clients, providing expert advice and guidance throughout the planning process.
• Produce accurate Event Orders and ensure all departments are fully informed of client requirements.
• Coordinate pre-event meetings, site visits, menu tastings and client showrounds.
• Liaise closely with operational departments to ensure seamless event delivery.
• Meet and greet clients during their event and act as their key point of contact on-site.
• Manage event amendments, ensuring all relevant teams receive updated information promptly.
• Monitor event revenue, deposits and contractual commitments, maintaining accurate records within Delphi.
• Maximise revenue opportunities through the promotion and upselling of Resort facilities and services.
• Gather client feedback, complete post-event reviews and support future business opportunities.

Skills

Event planning

Communication

Organisation

Multi-project management

CRM software

Customer service

Upselling

Education

Hospitality / Events management qualification

Job description

Join the "Greatest Story in Hospitality" by becoming one of our Conference & Events Hospitality Heroes as an Event Planner at the world-renowned Celtic Manor Resort.

This is an exciting opportunity to play a key role in delivering exceptional conferences, exhibitions, gala dinners, corporate events and high-profile occasions at one of the UK's leading resort destinations. Acting as the primary point of contact for your clients, you'll guide them through every stage of their event journey, ensuring every detail is flawlessly planned and expertly delivered.

If you thrive in a fast-paced environment, enjoy building strong client relationships and love seeing events come to life, we'd love to hear from you.

Our Ideal Hero Will Have

• Previous experience in event planning, event sales or conference and banqueting operations
• Excellent communication and relationship-building skills
• Strong organisational skills and exceptional attention to detail
• Experience managing multiple projects and deadlines simultaneously
• Excellent IT skills and confidence using booking, CRM or event management systems
• A passion for customer service and creating memorable experiences
• Commercial awareness and confidence identifying upselling opportunities
• A qualification in Hospitality, Events Management or a related discipline would be advantageous

Implementing Our 'Yes, We Can' Philosophy, You Will

• Manage your own portfolio of conferences and events from handover through to completion
• Build strong relationships with clients, providing expert advice and guidance throughout the planning process
• Produce accurate Event Orders and ensure all departments are fully informed of client requirements
• Coordinate pre-event meetings, site visits, menu tastings and client showrounds
• Liaise closely with operational departments to ensure seamless event delivery
• Meet and greet clients during their event and act as their key point of contact on-site
• Manage event amendments, ensuring all relevant teams receive updated information promptly
• Monitor event revenue, deposits and contractual commitments, maintaining accurate records within Delphi
• Maximise revenue opportunities through the promotion and upselling of Resort facilities and services
• Gather client feedback, complete post-event reviews and support future business opportunities

Be Recognised And Rewarded

As one of our Hospitality Heroes you will receive a host of Company benefits such as:

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Free GP virtual appointment service
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Grow With Us

As a Celtic Collection employee, you will be able to say:

• I am equipped, trained, and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it every day

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.