Events Maestro: Lead High-Impact Conferences & Galas

The Celtic Collection; Newport; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounts on food & beverage and hotel

Free GP virtual appointment service

Social Club

Staff appreciation events

Monthly and end-of-year awards

Job summary

The Celtic Manor Resort is seeking an experienced Event Planner to play a pivotal role in delivering exceptional conferences, exhibitions, galas and high‑profile occasions in the UK’s leading resort destination. You will be the primary client contact, guiding them through every stage to flawless planning and execution.

If you thrive in a fast-paced environment, enjoy building strong relationships and love seeing events come to life, we’d love to hear from you.

Qualifications

• Experience in event planning, event sales or conference and banqueting operations.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Experience managing multiple projects and deadlines simultaneously.
• Excellent IT skills and confidence using booking, CRM or event management systems.
• A passion for customer service and creating memorable experiences.
• Commercial awareness and confidence identifying upselling opportunities.

Responsibilities

• Manage your own portfolio of conferences and events from handover through to completion.
• Build strong relationships with clients, providing expert advice and guidance throughout the planning process.
• Produce accurate Event Orders and ensure all departments are fully informed of client requirements.
• Coordinate pre-event meetings, site visits, menu tastings and client showrounds.
• Liaise closely with operational departments to ensure seamless event delivery.
• Meet and greet clients during their event and act as their key point of contact on-site.
• Manage event amendments, ensuring all relevant teams receive updated information promptly.
• Monitor event revenue, deposits and contractual commitments, maintaining accurate records within Delphi.
• Maximise revenue opportunities through the promotion and upselling of Resort facilities and services.
• Gather client feedback, complete post-event reviews and support future business opportunities.

Skills

Event planning

Communication

Organisation

Multi-project management

CRM software

Customer service

Upselling

Education

Hospitality / Events management qualification

Job description

The Celtic Manor Resort is seeking an experienced Event Planner to play a pivotal role in delivering exceptional conferences, exhibitions, galas and high‑profile occasions in the UK’s leading resort destination. You will be the primary client contact, guiding them through every stage to flawless planning and execution.

If you thrive in a fast-paced environment, enjoy building strong relationships and love seeing events come to life, we’d love to hear from you.