DV Cleared Service Desk Analyst

Experis; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology services company in the UK seeks a DV Cleared Service Desk Analyst to manage and maintain Service Desk jobs. You will be responsible for responding to calls, conducting daily checks, and managing incidents. Essential qualifications include IT Service Desk experience and competence with MS Office Automation Tools. This role offers a competitive rate of up to £450 per day.

Qualifications

• Experience managing Service Desk jobs.
• Ability to swiftly respond to calls routed to Level 4 Service Desk.
• Proven IT Service Desk experience.

Responsibilities

• Manage and maintain Service Desk jobs.
• Conduct daily checklist and report issues.
• Manage incidents within the system environment.

Skills

TILv3 Foundation minimum

Competent with MS Office Automation Tools

IT Service Desk Experience

Experience of ITSM tooling such as Remedy

Strong Communication Skills

Job description

Overview

Job Title: DV Cleared Service Desk Analyst. Location: Corsham. Duration: 6 months with possible extension. Rate: Up to 450 per day via an approved umbrella company

Brief overview on the role/project:

The Service Desk Analyst services shall be responsible for the following

Responsibilities

• Manage and maintain Service Desk jobs assigned by Service Desk Manager
• Respond to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager
• To perform and complete the daily check list and report any issues to the Service Desk Manager. Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager / Operations Management
• Report any potential security risks using the directed authority processes as soon as possible
• Conduct account management and processing in line with authority access management procedures particularly focused on application or permissions for Base Skype
• Managing incidents within the system environment and across specified system boundaries
• Receiving and provisioning user accounts using bespoke system tooling
• Supporting the Continual Service Improvement of existing Incident management processes and procedures
• Supporting, and deputise for, the Service Operations Service Desk Manager
• Support the production and distribution of Management Information from Service Management Tooling.

Mandatory skills

• TILv3 Foundation minimum
• Competent with MS Office Automation Tools
• IT Service Desk Experience
• Experience of ITSM tooling such as Remedy
• Strong Communication Skills

Desirable skills

• Experience of working with MOD deployed IT systems.

Application

If this is the role for you please submit your CV at your earliest convenience.