Duty Manager

GLL; Berinsfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure provider is seeking a Duty Manager at Abbey Sports Centre in Berinsfield. This role involves ensuring the leisure centre operates smoothly, managing a team, and maintaining customer satisfaction. Ideal candidates will possess relevant qualifications (like NPLQ and First Aid) and bring experience or ambition from similar roles. The company offers extensive training, competitive pay, and unique benefits including gym discounts and career development opportunities.

Benefits

Ride to work scheme

Discounted gym membership

Ongoing training and development

Discounts across thousands of retailers

Qualifications

• Passionate about the leisure industry.
• Able to manage a team and engage with customers.
• Experience in a similar role or as a Senior Recreation Assistant.

Responsibilities

• Ensure smooth day-to-day running of the leisure centre.
• Handle customer queries and manage the team effectively.
• Order supplies and maintain safety and enjoyment for all customers.

Skills

Customer service focus

Health and safety knowledge

Team management

Fast-thinking and calm under pressure

Education

NPLQ, First Aid, Fitness Instructor or Pool Plant qualification

Job description

GLL is looking for a Duty Manager based at Abbey Sports Centre in Berinsfield, If you have the talent and ambition to be a Duty Manager, there's never been a more exciting time to progress with GLL. This is more than a Duty Manager role. it's a career. Ensuring the smooth day-to-day running of a leisure centre, you'll ensure the health, safety and enjoyment of customers and colleagues alike.

We're looking for experienced Duty Managers or ambitious and talented Senior Recreation Assistants who are passionate about the leisure industry. So, if you're looking for a desk job, this isn't for you as there's no such thing as a typical day as Duty Manager. That's what makes the role so special. Here, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, you'll ensure it's all running as it should be handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities. Your own development is just as important, as we'll train you to sharpen your skills in this diverse Duty Manager role.

If you're a fast-thinker who's calm under pressure, responsible and a natural with people from all walks of life, this is your chance to progress as a Duty Manager. We also look for integrity, a can-do attitude, health and safety knowledge, and a customer service focus, combined with relevant professional qualifications such as NPLQ, First Aid, Fitness Instructor and Pool Plant, or equivalent. From introducing a table tennis club and supporting disabled groups, to organising charity Swimathon's with celebrity guests, we've introduced all sorts of initiatives. So, if you've an idea and the drive to improve things even further, we'll listen.

In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:

Ride to work scheme

The opportunity to join the GLL Society and have a say in how we're run plus associated social events

Ongoing training and development to help you to be the best

Learning & development to support career development

Discounted gym membership for you and your partner.

A full time permanent position

Industry leading rates of pay

opportunity to join the GLL Society and have a say in how we are run plus associated social events

Exclusive discounts on our villas in Portugal

Exclusive discounts on our Ski chalets in Bulgaria

Health assurance

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

Discounts across thousands of retailers (GLL Extras)

25% off Red Letter Days

25% off Buy A Gift

20% off GLL spa experience treatments and associated products.

Ride to work scheme

Free eye tests and discounted glasses

If you have the passion and skills for this role, apply now.

All pay rates are subject to skills, experience, qualifications and location.

To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.