Duty Manager: Shift Leader for Outstanding Guest Service

Prezzo Italian; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular restaurant chain in the United Kingdom is seeking a Duty Manager in Edinburgh to support daily operations ensuring high service standards. You will lead by example, guide the team, and help deliver an exceptional dining experience. Ideal candidates have supervisory experience in hospitality and strong communication skills. Benefits include TRONC and commission schemes, employee discounts, and career development opportunities.

Benefits

TRONC and Commission Schemes

50% off food and drink

Free meals on shift

25% discount for family and friends

Birthday off

Employee Assistance Programme

GP appointment helpline

Career development opportunities

Qualifications

• Previous experience in a supervisory or team leader role, ideally in hospitality.
• Understanding of health & safety and food safety basics.
• A positive attitude and strong communication skills.

Responsibilities

• Support the Assistant Manager and General Manager in running shifts.
• Ensure the team is clear on their tasks and provide guidance where needed.
• Lead by example, maintaining high service standards and teamwork.
• Ensure guests feel welcome and looked after during their visit.
• Support the team in delivering an excellent dining experience.
• Assist in managing stock levels and restaurant cleanliness.

Skills

Leadership

Customer service

Communication skills

Teamwork

Problem-solving

Job description

A popular restaurant chain in the United Kingdom is seeking a Duty Manager in Edinburgh to support daily operations ensuring high service standards. You will lead by example, guide the team, and help deliver an exceptional dining experience. Ideal candidates have supervisory experience in hospitality and strong communication skills. Benefits include TRONC and commission schemes, employee discounts, and career development opportunities.