Duty Manager (Part-Time)

Bedford Lodge Hotel & Spa Newmarket; Newmarket; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury hotel in Newmarket is seeking a part-time Duty Manager to oversee daily operations, ensuring guest satisfaction. You will lead staff and handle guest queries, maintaining high service standards. This role requires strong leadership skills, previous hospitality experience, and flexibility to work varying shifts. Enjoy benefits like free meals and discounts on fitness and spa services.

Benefits

Employee Assistance Programme

Free meals whilst on duty

Extra day of leave on your birthday

Complimentary gym membership

Discounted membership for your partner

50% food discount in the restaurant

20% discount on spa treatments

Discounted hotel stays

Qualifications

• Previous operational experience within a hospitality / hotel environment.
• A commitment to delivering exceptional hospitality and guest service.
• Strong leadership skills and the ability to take responsibility.
• Excellent personal presentation.

Responsibilities

• Overseeing daily hotel operations during your shift.
• Acting as the main point of contact for guests and staff.
• Resolving issues and ensuring guest satisfaction.
• Maintaining standards of service across the hotel.

Skills

Operational experience in hospitality

Commitment to exceptional hospitality

Strong leadership skills

Excellent personal presentation

Flexibility in supporting various hotel departments

Job description

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Bedford Lodge
Hotel & Spa is a luxury, four AA red star guest destination nestled in
Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford
Lodge Hotel & Spa retains the charm and character of a Georgian country
house, yet offers the very best in modern comfort, cuisine, hospitality and
luxury.

The Team

Our continuing success is based on the team we have
working here. We look not only for skills, but also passion and enthusiasm and
the ability to deliver outstanding service & hospitality. We are a
privately owned, independent 4 Red Star Hotel and Spa. We strive to create a
great workplace for our staff which includes many staff benefits.

The Position

As a Duty
Manager, you will be responsible for overseeing the daily hotel operation
during your shift, acting as the main point of contact for guests and staff,
resolving issues, and ensuring the smooth functioning of the hotel with a focus
on guest satisfaction.Some key responsibilities include maintaining standards
of service across the hotel, supporting staff, ensuring budget adherence and responding
to guest queries or problems.

This is a part-time position (3 shifts/24 hours per
week). Weekend availability is essential, and you will be required to work
Early (from 7am) and Late shifts (until 11:30pm).

About You

You will
be an excellent communicator and team player with a passion for outstanding
guest service and hospitality. You will be calm under pressure, adaptable,
flexible and highly organised. You will be confident to deal with the wide variety
of tasks that arise.

You will
have:

• Previous operational experience within a hospitality / hotel
  environment.
• A commitment to delivering exceptional hospitality
  and guest service.
• Strong leadership skills and the ability to take
  responsibility.
• Excellent personal presentation.
• A desire to work flexibly and provide support to a
  wide variety of hotel departments, including Front Office, Restaurant and Bar.

Why Join our Team

A privately owned, independent hotel we have the
opportunity to focus on what we do best – creating memorable moments for our
guests and taking care of our staff as one big team.

We are all exceptionally proud to work here and of the work that we do. Would
you like to join a great team and feel the same?

What We Offer

• Employee Assistance Programme (Hospitality Action)
• Free meals whilst on duty
• An extra day of leave on your birthday
• Complimentary membership of The Health &
  Fitness Club
• Discounted membership of The Health & Fitness
  Club for your partner
• 50% food discount within our 2 AA Rosette Squires
  Restaurant & Roxana Bar
• 20% discount on treatments and spa days at The Spa
  at Bedford Lodge Hotel
• Discounted accommodation rates
• Discounted hotel stays across the Pride of Britain
  hotel group