Duty Manager — Lead Guest Experience & Ops Team

Leonardo Hotel Management (UK) Limited; City of Edinburgh; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing training & progression

Job summary

Leonardo Hotel Management (UK) Limited in Edinburgh is seeking a proactive Duty Manager to lead day-to-day hotel operations and drive memorable guest experiences. You’ll direct strategic initiatives, supervise the team, and act as an ambassador for the Leonardo Hotels brand across the property.

You’ll greet guests, motivate staff to deliver outstanding hospitality, collaborate with HR on recruitment, coach new starters, and resolve issues quickly.

Qualifications

• Experience in fast-paced hospitality environments.
• Experience in branded hotel or restaurant.
• Willing to supervise day-to-day operations and lead the team.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Oversee day-to-day hotel operations across departments.
• Collaborate with HR on interviews and recruitment.
• Coach and train new starters.
• Manage conflicts or complaints with confidence.
• Work with local teams to organise staff engagement activities.

Skills

Operational leadership

Guest service

Team motivation

Problem solving

Interviews & recruitment

Coaching & training

Job description

Leonardo Hotel Management (UK) Limited in Edinburgh is seeking a proactive Duty Manager to lead day-to-day hotel operations and drive memorable guest experiences. You’ll direct strategic initiatives, supervise the team, and act as an ambassador for the Leonardo Hotels brand across the property.

You’ll greet guests, motivate staff to deliver outstanding hospitality, collaborate with HR on recruitment, coach new starters, and resolve issues quickly.