Duty Manager- Hinksey Outdoor Pool

Serco Leisure; Greater London; On-site; GBP 15,000 - 31,000; Full time

Job summary

A community-focused leisure company is seeking a Duty Manager for Hinksey Outdoor Pool. This role involves leading operational teams, ensuring safety and cleanliness, and delivering excellent customer service during the outdoor swimming season. Ideal candidates will exhibit strong leadership skills, health and safety awareness, and the ability to remain calm under pressure. Opportunities for further training and development are available. A competitive salary and corporate benefits package are offered.

Benefits

Corporate benefits package

Training and development opportunities

Qualifications

• Experience in a leisure, aquatic or supervisory role.
• High standards of health & safety awareness.
• Comfortable working outdoors in all weather conditions.

Responsibilities

• Open and close the site and maintain security.
• Supervise and deploy lifeguards and operational staff.
• Ensure compliance with health & safety and outdoor pool procedures.
• Respond to accidents, incidents and emergency situations.
• Deliver excellent customer service and handle customer feedback.
• Carry out site checks and maintain standards of cleanliness and presentation.

Skills

Leadership

Customer service

Communication

Calm under pressure

Education

NPLQ Pool Plant Operators Qualification (PPO)

First Aid at Work including AED

Job description

Job Details Job description: Duty Manager – Hinksey Outdoor Pool FTC Mar – Oct, Full Time/Part Time Opportunities FT 40 hrs: Up to £31, per annum + Corporate Benefits Package PT 20 hrs: Up to £15, per annum + Corporate Benefits Package Serco Leisure is recruiting a Duty Manager to help run Hinksey Outdoor Pool during the busy outdoor swimming season. This is a hands‑on, customer‑facing leadership role, ensuring the pool operates safely, efficiently and to the highest standards. You’ll lead operational teams, manage daily activity, respond to incidents and emergencies, and provide a visible management presence across the site. Safety, customer experience and teamwork are at the heart of this role.

Key responsibilities

• Open and close the site and maintain security
• Supervise and deploy lifeguards and operational staff
• Ensure compliance with health & safety and outdoor pool procedures
• Respond to accidents, incidents and emergency situations
• Deliver excellent customer service and handle customer feedback
• Carry out site checks and maintain standards of cleanliness and presentation
• Support cash handling and basic financial procedures
• Assist with staff training, rotas and absence management

What we’re looking for

• Experience in a leisure, aquatic or supervisory role
• Confident leader who stays calm under pressure
• Strong customer service and communication skills
• High standards of health & safety awareness
• Comfortable working outdoors in all weather conditions

Essential qualifications

• NPLQ Pool Plant Operators Qualification (PPO)
• First Aid at Work including AED

Why join Serco

Work at one of Oxford’s most popular outdoor pools. Be part of a friendly, community-focused team. Gain valuable leadership experience. Access training and development opportunities – we are willing to fund Pathway qualifications for the right candidate!