Duty Manager — Fast-Paced Hospitality Lead (Shift Premium)

SSP Food Travel Experts; Glasgow; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discounts app

Award-winning training and development

Job summary

SSP Food Travel Experts is seeking a Duty Manager for Tortilla at Glasgow Central Station. This role involves opening/closing, running daily operations, and guiding a team through busy shifts with a focus on excellent customer service.

You will lead a dynamic hospitality team, solve problems on the fly, and ensure a positive, energetic atmosphere for guests and staff alike. Evening and weekend availability is required.

Qualifications

• Previous experience leading a team in a busy Hospitality or Retail environment is ideal.
• Takes ownership of opening, closing, and daily operations.
• Leads the team through busy shifts and maintains a positive atmosphere.
• Inspires the team to deliver great customer service and handle inquiries.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for questions.
• Monitor unit performance and champion improvements.

Skills

Team leadership

Customer service

Hospitality

Shift flexibility

Job description

SSP Food Travel Experts is seeking a Duty Manager for Tortilla at Glasgow Central Station. This role involves opening/closing, running daily operations, and guiding a team through busy shifts with a focus on excellent customer service.

You will lead a dynamic hospitality team, solve problems on the fly, and ensure a positive, energetic atmosphere for guests and staff alike. Evening and weekend availability is required.