Duty Manager - Tortilla

SSP Food Travel Experts; Glasgow; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discounts app

Award-winning training and development

Job summary

SSP Food Travel Experts is seeking a Duty Manager for Tortilla at Glasgow Central Station. This role involves opening/closing, running daily operations, and guiding a team through busy shifts with a focus on excellent customer service.

You will lead a dynamic hospitality team, solve problems on the fly, and ensure a positive, energetic atmosphere for guests and staff alike. Evening and weekend availability is required.

Qualifications

• Previous experience leading a team in a busy Hospitality or Retail environment is ideal.
• Takes ownership of opening, closing, and daily operations.
• Leads the team through busy shifts and maintains a positive atmosphere.
• Inspires the team to deliver great customer service and handle inquiries.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for questions.
• Monitor unit performance and champion improvements.

Skills

Team leadership

Customer service

Hospitality

Shift flexibility

Job description

DUTY MANAGER - TORTILLA, GLASGOW CENTRAL STATION

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shift Pattern: Full-Time (30+ hrs). Shifts between

6am, any 5 shifts out of 7.Working flexibly

across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager where the energy's high and the vibe is friendly! SSP serves thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role has got your name on it!
• Due to some responsibilities within the Bar Supervisorrole, applicants will

need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Previous experience leading a teamin a busy Hospitality or Retail environment is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.