Duty Manager — Lead Fast-Paced Hospitality Teams

SSP UK & Ireland; Bentfield; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Discounted Meal

Free parking while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development

Job summary

SSP UK & Ireland is seeking a Duty Manager at Stansted Airport, Bottega, to lead hospitality teams across busy shifts. The role offers a base hourly rate with a night incentive for hours between midnight and 6am, and full-time hours (30–40 hours) with flexible weekday/weekend availability.

You will oversee opening/closing, drive service excellence, and mentor staff while maintaining a lively, guest-focused environment.

Qualifications

• 5 years of references and Criminal Record Check required.
• Very good communication and leadership skills.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Leadership

Customer service

Team management

Staff supervision

Tools

POS systems

Job description

SSP UK & Ireland is seeking a Duty Manager at Stansted Airport, Bottega, to lead hospitality teams across busy shifts. The role offers a base hourly rate with a night incentive for hours between midnight and 6am, and full-time hours (30–40 hours) with flexible weekday/weekend availability.

You will oversee opening/closing, drive service excellence, and mentor staff while maintaining a lively, guest-focused environment.