Duty Manager

SSP Group plc; Glasgow; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Discounted meals

Employee discounts

Friends and family discount app

Award-winning training and development

Health & wellbeing support

Résumé du poste

SSP Group plc is recruiting a Duty Manager for the M&S Simply Food outlet at Glasgow Central Station. The role offers 40 hours per week, shifts from 5am to 11pm, and a base pay of £13.75 per hour with an extra £1.50 per hour for overnight hours to £15.25.

You will lead a dynamic team in a fast-paced retail environment, ensuring smooth opening/closing and outstanding customer service across weekdays, weekends, and holidays.

Qualifications

• Experience leading a team in hospitality or retail is required.
• Willing to work flexible shifts including nights.
• Must be 18+ years old for certain tasks or shifts.

Responsabilités

• Take ownership of opening, closing and daily operations.
• Lead your team through busy shifts with energy and positivity.
• Inspire the team to deliver great customer service and handle queries.
• Monitor unit performance and champion improvements.
• Previous team leadership in hospitality or retail is required.

Connaissances

Team leadership

Customer service

Communication

Flexible shifts

Problem solving

Description du poste

About the Role

DUTY MANAGER - M&S SIMPLY FOOD, Glasgow Central Station

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shift Pattern: Full-Time (40 hrs). Shifts between 5am - 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role has got your name on it!
• Due to some responsibilities within the Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is required.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.