Duty Manager: Lead Fast-Paced Hospitality & Team Growth

SSP Group; Glasgow; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Discounted meal on shifts

Employee discounts

Friends and Family Discount App

Award-winning training and development

Job summary

SSP Group currently seeks a Duty Manager for Glasgow Central Station to drive daily operations, lead a busy hospitality team, and ensure outstanding customer service. The role rewards proactive leadership and a vibrant, fast-paced environment across shifts, including weekends and holidays.

Base pay is £13.75 per hour with a £1.50 per hour night incentive (midnight-6am), bringing the top rate to £15.25 per hour. Applicants must be 18+ for certain tasks.

Qualifications

• Hospitality moves fast and you love leading people.
• Applicants must be 18 years of age or over to perform certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for queries.
• Stay informed about unit performance and champion improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal.

Skills

Team leadership

Customer service

People management

Hospitality

Job description

SSP Group currently seeks a Duty Manager for Glasgow Central Station to drive daily operations, lead a busy hospitality team, and ensure outstanding customer service. The role rewards proactive leadership and a vibrant, fast-paced environment across shifts, including weekends and holidays.

Base pay is £13.75 per hour with a £1.50 per hour night incentive (midnight-6am), bringing the top rate to £15.25 per hour. Applicants must be 18+ for certain tasks.