Duty Manager - Camborne

Iceland Foods; Camborne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer is looking for a passionate Duty Manager to oversee store operations in Camborne, England. This role involves engaging with customers and the team, implementing best practices for store management, and ensuring a great shopping experience. The ideal candidate should have strong leadership skills and a commitment to developing others. The position includes a variety of benefits such as discounts, holiday paid time off, and career progression opportunities.

Benefits

15% discount in all stores

28 days holiday including Bank Holidays

Christmas vouchers

Refer a Friend scheme

Option to join a healthcare plan

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.

Responsibilities

• Deliver great availability for customers.
• Engage, develop, and retain team members.
• Implement cash handling and security policies.
• Communicate effectively with colleagues.
• Plan and organize shifts efficiently.

Skills

Retail management experience

Communication skills

Team leadership

Customer service

Job description

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Key Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people:
  • Proactively support and work with the Talking Shop Rep in your store.
  • Support team engagement in your store.
  • Play a part in creating an inclusive culture where everyone can be their best.
  • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Doing the right processes and doing them right:
  • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
  • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
  • Follow and implement all cash handling and security policies & processes.
  • Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
  • Love your customers by being approachable.
  • Look after our own by being respectful.
  • Work together by being enthusiastic.
  • Hate waste by taking action.
  • Care about the business and our people by being considerate.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Experience & Qualifications

• Experience in a retail management or supervisory role ideal but not essential.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.