Duty Manager

Loughborough University; Sharnford; Presencial; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Birthday leave

On-site gym access

Free meal on shift

Free car parking

Company pension

Descripción de la vacante

Loughborough University is seeking a Duty Manager for The Link Hotel on a full-time basis. The role oversees daily operations, coordinates a front-line team and ensures exceptional guest service levels across shifts.

We value strong customer service, effective communication with guests and colleagues, and the ability to manage a busy, fast-paced environment while maintaining high standards at all times.

Responsabilidades

• Oversee day-to-day hotel operations and guest services to ensure high standards of service.
• Coordinate staff duties, scheduling and performance to maintain smooth running.
• Handle guest issues confidently and proactively to ensure satisfaction.

Descripción del empleo

Job description

Position

Full time (guaranteed minimum 30 hours per week), 5 days over 7. Mix of early and late shifts.

Rate of Pay

£ per hour

Benefits

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal on shift
• Free car parking
• Enrolment into company pension scheme

We are currently looking for a confident and enthusiastic individual to join our team as Duty Manager at The Link Hotel.

You will be responsible for managing the day-to-day operation of the hotel, coordinating all daily operational standards to ensure the consistent delivery of an exceptional guest service. This role is perfect for someone who thrives in a fast-paced environment and enjoys contributing to the smooth and efficient running of the operation.

We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members and be able to deal confidently and proactively with any guest issues. You will have experience in supervising a team within a busy customer facing operation.

About Us

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

Come join our team!