Duty Manager

Imago Venues; Loughborough; On-site; GBP 16,000 - 23,000; Part time

Job summary

Imago Venues is seeking a Duty Manager in Loughborough to oversee daily hotel operations and ensure consistently exceptional guest service. You will coordinate standards across front of house and back-of-house activities, guiding a team to perform at a high level in a fast-paced environment.

The role requires strong customer service, effective communication with guests and staff, and proactive problem solving to handle guest issues. This is a part-time, on-site position at Imago Venues.

Qualifications

• Customer service excellence required.
• Ability to communicate effectively with guests and team members.
• Experience supervising a team in a busy customer-facing operation.

Responsibilities

• Manage the day-to-day operation of the hotel and coordinate all daily operational standards to ensure exceptional guest service.
• Supervise a team and ensure smooth, efficient service during shifts.

Skills

Customer service

Team supervision

Communication

Job description

Duty Manager

As a Duty Manager, you will be responsible for managing the day-to-day operation of the hotel, coordinating all daily operational standards to ensure the consistent delivery of an exceptional guest service.

This role is perfect for someone who thrives in a fast-paced environment and enjoys contributing to the smooth and efficient running of the operation.

We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members and be able to deal confidently and proactively with any guest issues.You will have experience in supervising a team within a busy customer facing operation.

Proud member of the Disability Confident employer scheme

Company: Imago Venues

Salary: from £14.41 an hour

Hours: Part-time

Location: Loughborough, LE11 3TD

Working pattern: On-site

Job type: Permanent

Posting date: 21 Oct 2026

Closing date: 20 Nov 2026

Summary

As a Duty Manager, you will be responsible for managing the day-to-day operation of the hotel, coordinating all daily operational standards to ensure the consistent delivery of an exceptional guest service.

This role is perfect for someone who thrives in a fast-paced environment and enjoys contributing to the smooth and efficient running of the operation.

Essential requirements

We are looking for an individual with excellent customer service skills, who can communicate effectively with both guests and team members and be able to deal confidently and proactively with any guest issues.You will have experience in supervising a team within a busy customer facing operation.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.