Receptionist

Loughborough University; Sharnford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

On-site gym access

Free meal

Free car parking

Pension scheme enrolment

Job summary

We are recruiting for a full‑time Reception role at Burleigh Court Hotel, located on the Loughborough University Campus. You will be the first point of contact for guests, ensuring a warm welcome and smooth check in/out in a fast‑paced hospitality environment.

The ideal candidate has at least one year of customer facing experience and can communicate effectively with guests and colleagues. Training will be provided to support excellent service delivery.

Qualifications

• Minimum of one year’s experience in a customer facing role.

Responsibilities

• Be the first point of contact for guests, welcoming them with a smile and delivering excellent service.
• Communicate effectively with guests and team members and work well under pressure to exceed guest expectations.

Job description

Job description

Position: Full time (30 hours per week)

Rate of Pay: £ per hour

Benefits:

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal
• Free car parking
• Enrolment into company pension scheme

We currently have a great opportunity for an enthusiastic and friendly individual who enjoys working in a fast-paced environment to join our Reception team at Burleigh Court Hotel.

We are looking for a confident individual with excellent customer service skills, who can communicate effectively with both guests and team members. You will be the first point of contact for our guests, welcoming them all with a smile! You must be able to use your initiative and work well under pressure, in order to exceed our guest’s expectations by consistently delivering excellent service.

You will have a minimum of one years’ experience in a customer facing role. Experience in a busy, volume driven front of house hospitality operation is desirable, although not essential as full training will be given.

About Us:

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2024.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

Come join our team!