Duty Manager: Guest Experience & Hotel Operations Lead

Loughborough University; Sharnford; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

On-site gym access

Free meal on shift

Free car parking

Company pension

Job summary

Loughborough University is seeking a Duty Manager for The Link Hotel on a full-time basis. The role oversees daily operations, coordinates a front-line team and ensures exceptional guest service levels across shifts.

We value strong customer service, effective communication with guests and colleagues, and the ability to manage a busy, fast-paced environment while maintaining high standards at all times.

Responsibilities

• Oversee day-to-day hotel operations and guest services to ensure high standards of service.
• Coordinate staff duties, scheduling and performance to maintain smooth running.
• Handle guest issues confidently and proactively to ensure satisfaction.

Job description

Loughborough University is seeking a Duty Manager for The Link Hotel on a full-time basis. The role oversees daily operations, coordinates a front-line team and ensures exceptional guest service levels across shifts.

We value strong customer service, effective communication with guests and colleagues, and the ability to manage a busy, fast-paced environment while maintaining high standards at all times.